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Hand-picked to ensure you receive cutting edge training from the world’s most inspiring speakers and trainers
Founder of Success by Design Training
Abigail Barnes is the founder of Success by Design Training, an award-winning entrepreneur, author, speaker and corporate trainer on time management and productive wellbeing. She is a qualified coach and creator of the renowned 888 Formula.
Success by Design Training is on a mission to help 1 million individuals get better work/life balance by 2025. Working with ambitious professionals and visionary organisation that want to improve their productivity & wellbeing.
Find out more at www.successbydesigntraining.com
Got a questions email us at: email@example.com
Senior EA with over 14 years experience in business administration
Alice Scutchey is a Senior EA with over 14 years experience in business administration. She currently works at American Express GBT supporting the Chief Operating Officer. She is passionate about helping other PA’s & EA’s grow so in February 2019, founded The Canary Wharf PA Club where members can attend weekly training and networking events. She believes PA’s should have a clear path of progression and equal opportunities to fufill their career ambitions. Alice is married with two children and lives in Kent. She enjoys reading, spending time with her family and taking part in fundraising challenges, most recently completing the Brighton Marathon in April last year. Alice is a Mental Health First Aid Instructor and keen speaker so uses this to tell her story, champion women and promote the PA profession.
A former multi-award winning EA, Andrea is a broad generalist with a passion for creative problem solving, building high performing teams & setting up agile processes.
Andrea Macarie is the former Business Manager to the founding CEO of Telefonica Alpha, Europe’s first moonshot factory created by Telefonica to address some of the world’s biggest and most intractable challenges, by conceiving and delivering radical solutions and breakthrough technology.
Andrea is a broad generalist with a passion for creative problem solving, building high performing teams & setting up agile processes. Andrea holds a BA in Translation and Interpreting, a Postgraduate diploma in Marketing and is a proud facilitator of Oxford Leadership’s Self Managing Leadership programme at the Telefonica corporate university.
Born and raised in Transylvania in a multilingual family, Andrea is fluent in 5 languages; she has lived in the Barcelona metropolitan area since 2005. Andrea writes and talks about a variety of topics she has formal training and/or practical experience in, such as: innovation, digital marketing, agile methodologies, design thinking, corporate culture, change management, and self-leadership.
International Speaker, Workshop Facilitator, Author, Storyteller, Time Management Coach
Anel is a former award-winning C-Level Assistant and a qualified results-based coach who is passionate about helping others achieve their goals, manage their time, and increase their confidence. With 15 years’ experience in the corporate world, Anel has been working in the training sphere since 2009 and became a full-time facilitator and small business owner five years ago, as demand for her programmes and services grew.
Anel has worked with audiences as large as 2000 from 24 different countries and this has given her a global view on her subject matter. She has participated in events hosted in Uganda, Botswana, Ghana, Kenya, Zanzibar, Malaysia, Singapore, New Zealand, France, England, Scotland, and the United States. Her travels have exposed her to delegates and clients from all over the world, different accents, backgrounds, cultures and industries.
She has worked with several premium companies across the globe for in-house training interventions and performance coaching namely SAP North America, Stanlib, Exxaro, MTN, Sanlam, Oppenheimer Group, Telkom South Africa, Discovery as well as with various forums and training companies around the world.
Anel has a special passion for female empowerment, technical training for Executive Assistants, and small business development with regards to digital skills and marketing.
International speaker and author
Ayanna Castro is an international speaker and author with expertise in helping others see their potential and overcome self-imposed obstacles in pursuit of their goals. As the Founder and Chief Maven of Work Your Package™, her mission is to educate, encourage, and equip others to enhance what they already have to become the “total package” and be extraordinary.
Known for her perfect balance of guidance, support and hard truths, she is the “go-to” person for those embarking on new ventures or who have lost clarity on their goals. As a speaker, Ayanna delights and engages audiences with her inspiring and transparent message of perseverance and “working their package.” Her clients include the International Association of Administrative Professionals, Executive Secretary LIVE, and the United States Department of the Navy.
Ayanna has degrees in Deviant Behavior and Social Control and Business Administration. She is also a Project Management Professional, Government Meeting Planner and a Certified Administrative Professional with a specialty in Organizational Management with over 25 years of experience in city government, law, public relations, private equity, utilities, and media.
One of the most respected voices in the profession
International speaker and trainer Bonnie Low-Kramen worked as the Personal Assistant to Oscar-winning actress Olympia Dukakis for 25 years. She is recognized as one of the most respected and influential thought leaders in the profession. 14 countries in, Bonnie now travels the world working to be a catalyst for change. She is an outspoken advocate for closing the wage gap and for ending workplace bullying. Her mission is to build healthy, strong, and productive partnerships in the global workplace to make the world a better place for her granddaughter Madison.
Bonnie is the author of the bestselling “Be the Ultimate Assistant” and her work was featured as the Forbes cover story in May, 2019.
An authority on brave leadership and founder of The BRĀV Institute.
Carol has been educating, empowering, and entertaining audiences internationally for almost a decade. She is committed to getting you out of your comfort zone and into your B.R.A.V.E. Zone ~ where you get into action long before you feel ready.
She holds a BFA in Theatre Performance, an MA in Communication, two postgraduate certificates in coaching and mentoring, and has worked with numerous Fortune 500 companies, International Associations, and thousands of individuals to get their brave on. Whether it be asking for a raise or promotion, nailing a presentation, or climbing Africa’s highest peak, her clients attribute her insights and inspiration to achieving what they never thought possible.
Carol is a published author, been featured in numerous magazines and podcasts, and is a returning guest expert on Rogers TV in Canada. Having lived and worked in 16 countries including Ashrams in India and vans in New Zealand, rocked dreadlocks in Thailand and shaved her head for breast cancer, she certainly walks her talk. When she’s not traveling or speaking on stage, you can find her volunteering as a bereavement facilitator, training for her next triathlon, or practicing her serious carpool karaoke game.
International Motivational Speaker, C-Suite Consultant and proud member of the Executive Secretary Speaker Bureau.
Her credibility is rooted in twenty five years success as CEO of a leading UK Stress Management Consultancy, working with equal success both in the UK and the Gulf. She is a well-respected authority on reducing stress, building resilience and improving health and wellbeing.
Carole is also a sought-after BBC Guest-Broadcaster and the best-selling author of “Show Stress Who’s Boss!” who is regularly called upon by the media for comment. Being Chair of the International Stress Management Association UK and Founder of Stress Awareness Week, Carole is also a Fellow and Past President of the London Chapter of the Professional Speaking Association.
Corporate Trainer & Founder of EatYourCareer.com
Chrissy Scivicque (pronounced “Civic”) believes that work can be a nourishing, enriching life experience—and she loves helping professionals discover exactly what that means for them and how to achieve it. Her popular website, EatYourCareer.com, is devoted to this mission. As an award-winning writer, certified career coach and experienced corporate trainer, Chrissy brings a unique perspective to the world of professional development.
As a proud former executive assistant, Chrissy also has a deep appreciation for the world of admin, its unique challenges and equally unique rewards. Chrissy has developed and delivered training programs for admin teams at some of the world’s most recognized organizations including Microsoft, Northrop Grumman, Capital One, GoDaddy, Ball Aerospace and more.
Chrissy is a published author and contributing career expert for U.S. News & World Report. She lives in Denver, CO and is a frequent guest on the morning show Good Day Colorado where she answers career-related questions from TV viewers. An in-demand presenter, Chrissy is known for engaging, entertaining, educating and empowering audiences of all sizes. She would love to work with you to create a memorable training event.
Microsoft Most Valuable Professional in Computer Tech
Corinne Hoisington is a full-time Professor of Information Systems Technology at Central Virginia Community College in Lynchburg, VA training our future Executive Assistants, Personal Assistants, and Admins. Corinne also travels over 200,000 miles a year providing keynote motivational topics and training to corporations, administrative assistants, and tech conferences in over 70 worldwide cities this year for such customers as the Microsoft Corporation, Cengage Learning, the international South by Southwest event, APC Conference, Capital One World Admins day, and many others.
Professor Hoisington is the recipient of the Microsoft Most Valuable Professional in Business and Computing. Corinne presently has authored over thirty textbooks with Cengage Learning/National Geographic such as the Microsoft Outlook 2019, Office 2019, Office 365, Office 2016, Windows 10, SharePoint, Technology Now, and Visual Basic 2017 with App Development.
Former PA to Jamie Oliver
Mentor, food campaigner and social entrepreneur, Danny McCubbin has dedicated his career to promoting food-focussed social enterprises and helping diverse businesses create social value, with the belief that food has the power to transform lives. While Danny played a crucial role in Jamie Oliver’s School Dinners programme and the Jamie Oliver Fifteen apprenticeship scheme that helped disadvantaged young people find a career in food, he is also the founder of the UK San Patrignano Association and serves as its UK ambassador. The social enterprise in Italy is one of the world’s most progressive, successful drug rehab communities, helping its young residents overcome addiction through skills including winemaking, food growing and restaurant placements.
Through his work, Danny has created a worldwide network of both small and large social enterprises, sharing ideas and information and consulting on various food-focused projects, as well as fundraising, hosting supper clubs and aiding collaboration between diverse community organisations. Most recently, Danny has been a judge on the Giving Back panel at the well respected Young British Foodies Awards, been nominated for the Foodism 100 Positive Change Hero, and collaborated on the hugely successful Cook for Syria campaign.
In 2019 Danny was the Culture Manager at Jamie Oliver headquarters in London and he was responsible for growing a corporate culture that brings Jamie’s food ethos to life across the business. Danny has also run events and workshops to encourage young people to enter the hospitality industry, as well as continuing his work as a mentor and facilitator for UK residents to enter San Patrignano in Italy. Through his various roles, Danny has built an engaged social media following and runs social media workshops and consultations for charities, NGOs and community-based projects to help and encourage them to spread their message. Danny is regularly invited to speak at international conferences on how food can be used as a force for positive change.
Serial Entrepreneur with numerous successful events businesses including Event Assembly, Asemblr, MicePro and MiceOffers
David Lovett-Hume is a serial Entrepreneur with numerous successful events businesses including Event Assembly, Asemblr, MicePro and MiceOffers. David started his events carrier without any training at all and his events agency ran events for Google, Groupon, Bank of Tokyo and MasterCard to name but a few. In recent years David has turned his attention to building technology that can elevate everyones event game to Pro overnight and has co-authored with Jason Allan-Scott a tailored training course for Admin Assistants.
Speaker, trainer and coach, formerly the Chief Executive Assistant to the CEO of Cisco
Debbie Gross, CEA, has over 20 years’ of experience in the administrative field. She joined Cisco Systems in March 1991 as the Executive Assistant to John Chambers, then Senior Vice President of Worldwide Operations. In 1995, when Chambers became President and CEO, Debbie assumed the lead role for Cisco’s broad 1000+ person administrative team.
She was instrumental in promoting Cisco programs that support administrators, and continues to be a strong proponent of best practice sharing and career development through mentoring programs, process and policy improvements councils, and training opportunities including being a member of the UCSC Extended Campus Board for Curriculum Development, as well as teaching within the Administrative Professionals program there.
She is a member and one of the original founders of the SVCA (Silicon Valley Catalysts Association) which is a 30 member organization of Executive Assistants who support CEOs in Silicon Valley.
International Speaker, Mentor & Author
Diana Brandl holds a Degree in International Administration and Management, specializing in Office Management. Diana has a strong background in Communications and is a dynamic networker. She joined the professional network IMA (International Management Assistants) in 2006, and is an active member and was formerly a Board Member and Chair of IMA Berlin.
She continuously supports the role of the management assistant by speaking at international events and publishing various articles in Germany and abroad focussing on Digital Transformation, Personal Branding, Strategic Networking, Mentoring, Diversity and Social Media. Diana writes her own blog The Socialista Projects and is influencing the industry with her creative initiatives such as launching the hashtag #WeAreInThisTogether.
Diana describes herself as Digital Native and has worked in the start-up world, where she rediscovered her role as a management assistant with 17 years of professional experience within the New Work generation. She teaches first-hand what it means to work with Millennial Managers and how important storytelling is in sharpening a profile.
Diana was selected to represent Germany in the 2018 World Administrators Summit in Frankfurt. She is a regular interview partner in Germany and abroad sharing her stories as an expert in Digital Transformation and Personal Branding. Her first book was published in German in 2018. She is currently writing her second book which will be released in 2020.
Diana was named in 2019 as Woman of the Week by the Global Digital Women and has been nominated for the Digital Female Leader Award.
Coach-Mentor, International Speaker and Trainer
Dinah Liversidge helps people go from “thinking outside the box”, to “no-box thinking”.
Her total belief that “there is no box” has allowed Dinah to overcome several, serious, health challenges, not least a road accident which resulted in eleven years in a wheelchair, and major heart surgery in 2013. Today, walking again, and delivering talks and training internationally, she is living proof of the power of thinking yourself out of a box, and has created a life and a future she was told were not on her horizon.
Her background in Corporate started at SmithKline Beecham as a PA to the Marketing Manager for Anti-infectives, which was to lead to 14 amazing years of opportunity, travel and event management.
Dinah and her husband have been entrepreneurs since 2004, setting up and running three successful businesses in diverse sectors, they now live a ‘portfolio lifestyle’ pursuing several of their passions.
Dinah lives in Carmarthenshire in South-West Wales with her husband, John. She offers Mentoring and Coaching to those dealing with massive change, speaks and delivers training Internationally and also works as an Independent Celebrant in the local community.
Donna is a seasoned, engaging and fun speaker with 25 plus years experience.
She is an award-winning instructor in her field. In 2004, Donna founded and opened MOSTraining. MOS is acronym for Mobile, Office and Social Media. Her training and consulting company started out providing productivity training in Microsoft Office. Donna is Master Microsoft certified.
As technology changed and evolved so has Donna’s company who now offers corporate social media business training, Mobile device and applications training, Google Apps and social media marketing.
Donna takes a customized training approach and works with clients to develop a training program that will meet their specific needs.
She is passionate about empowering people with knowledge. She does so in a fun and results driven way.
Chairman of the Advisory Council for the 11th World Administrators Summit
Eth Lloyd MNZM holds a Master’s in Education (2010) and her research for her thesis into the role of the Administrative Professional makes her a world authority on this sector of the workforce. She has worked specifically with administrative professionals to support them gaining New Zealand national qualifications in Business Administration, enhancing their career opportunities. Eth was awarded the Queen’s Birthday Honour, Member of the New Zealand Order of Merit in 2018. She is the Chairman of the Advisory Council for the 11th World Administrators Summit, a global meeting bringing together the leaders in the profession from all four corners of the planet.
World Class Trainer, Bestselling Author & Creator of the Bakerwrite Speedwriting System
After over 20 years working as a secretary and then PA, Heather established Baker Thompson Associates in 2000 to enable Office Professionals to achieve their potential for their career development and the success of their organisation.
All her sessions are very much discussion based to ensure relevance to attendees’ specific needs. The training is informal and relaxed and is aimed at building delegates’ confidence and appreciation of their value, as well as enhancing their skills.
She now travels around the world meeting PAs, EAs and administrators of all levels and from all types of companies. She is the author of 4 Amazon top ten selling books and the creator of the BakerWrite speedwriting system. She is also an NLP Practitioner, TAP.cert trainer and winner in 2017 and 2018 of the North West Enterprise Awards Best Administrative Staff Training Provider.
Heather is proud to be a Prince’s Trust Business Mentor and a supporter of Isipho Admin in South Africa.
International trainer, coach & mentor. Former European Chairman, EUMA (now IMA)
Helen Monument inspires and encourages Assistants to be the best they can be, by sharing 30 years of experience as a management support professional. Helen has worked at international companies including Dow Chemical, Progress Software and Shell. Her career has taken her through many stages, from Secretary to Office Manager and Business Support Team Leader, so she understands the profession inside out.
At Monumental Assistance Helen offers Coaching, Mentoring and Training to assistants at all levels and is a stimulating, knowledgeable and entertaining conference speaker.
During her time at Dow Chemical, Helen led the Secretary Quality Circle, implementing more effective and efficient work process according to the philosophy of W. Edwards Deming. Whilst at Shell, Helen was an active member of the Shell Women’s Network and developed a Mentoring Circle giving groups of Assistants the opportunity to share and learn from each other.
A former Executive Chairman of IMA (International Management Assistants) Helen is passionate about giving something back to the profession that created so many wonderful opportunities for her to grow and develop by ‘paying it forward’ all over the world by helping others to become Monumental Assistants. She offers a variety of services in English and in Dutch, all of which can be tailor-made to suit an individual, a team, an event or organization
British-born Helen lives in The Netherlands and spends her free time reading, walking and enjoying culinary delights served up by her husband Robert.
International ACEA©️ trainer specialising in Finance, Business Administration, Leadership and Management Development
Jeff Lockhart is an international training consultant, specialising in Finance, Business Administration and Management Development. Jeff is one of the leading trainers for the ground-breaking globally recognised Advanced Certificate for the Executive Assistant: ACEA®
Jeff studied at the University of Stirling and Sheffield Business School in the United Kingdom obtaining a Post Graduate Certificate in Management (PgC) in 1992, a Diploma in Management Studies (DMS) in 1995 and a Masters Degree in Business Administration (MBA) in 1996.
Jeff is a Fellow of the Royal Society for the Arts, Manufactures and Commerce (FRSA), the Chartered Institute of Credit Management (FCICM), the Chartered Management Institute (FCMI), and the Institute of Occupational Learning (FITOL). Jeff is also a Member of the Institute of Export (MIEx) and a PRINCE2 certified Project Manager.
Jeff is a highly experienced Financial Manager and Management Consultant, with extensive knowledge of finance and business management within a multi-disciplined and multi-cultural environment. He has held several senior level positions for industry-leading international businesses and, since 2001, has operated as a consultant to businesses in the UK, Azerbaijan, Russia, Bulgaria, Kuwait, Oman, Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Malaysia, China, USA, and New Zealand.
Multi award-winning LinkedIn Trainer
As an award-winning social media influencer, Jennifer Corcoran knows a thing or two about leaving her comfort zone behind. She uses her experience to help others achieve sustained visibility and success. Too many of us feel lost when it comes to selling ourselves or our businesses online. Jennifer’s mission is to help entrepreneurs, individuals and businesses stand out on LinkedIn. Her business, My Super Connector, proves that you don’t need to be the loudest person in the room to get noticed.
While working in The City as an Executive Personal Assistant, Jennifer used social media to elevate her reputation. This helped her win regional, national and global awards. A back injury cut her City career short but led Jennifer to find her true calling – as a Pitman-accredited LinkedIn Trainer.
Jennifer is more than a skilled social media scheduler or self-pronounced “Expert”. Her talent and hard work are evident in her list of qualifications and awards, making her one of the UK’s most successful LinkedIn trainers. Her expertise is evident in her list of prestigious awards such as Social Media Influencer of the Year in the Venus Awards. Jennifer has been spotlighted in national campaigns such as F-Entrepreneur and currently holds 1st place on the #LinkedInROCKSTARS list.
Founder of GoBurrows.com and The Leader Assistant Podcast
Jeremy Burrows is a longtime executive assistant, international speaker and trainer, author of The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant, and host of the #1 podcast for assistants – The Leader Assistant Podcast. His passion is helping assistants and executives lead well without burning out. Jeremy has worked with CEOs, professional athletes, Fortune 100 board members, billionaires, pastors—and their assistants—in both the nonprofit and for-profit sectors.
Founder & CEO, Office Dynamics International
Joan Burge is the Founder & CEO of Las Vegas-based Office Dynamics International— the pioneering company in administrative training. Esteemed for her many accomplishments, Joan is an author, professional speaker, consultant and corporate trainer. Yet there is so much more to Joan that makes her a star in her own right.
Training for administrative assistants was hard to come by until the year 1990 when Office Dynamics International (ODI) was born. Visionary Joan Burge identified an untapped niche and built up a training company to inspire excellence among administrative professionals. Now celebrating its 29th year, ODI has grown into a global leader, offering a broad range of solutions and sophisticated coaching and training programs for executive assistants and administrative professionals.
As with any success story, ODI started as a big idea. There were obstacles (many of them!) as well as doubts and fears that Joan had to hurdle in order to ignite that big idea into existence… and more importantly, to keep its flame burning bright.
Joan has always been a staunch advocate of the administrative profession. As a once-upon-a-time executive assistant and now a CEO, she leverages her unique insights having worked from both sides of the desk. This she combines with her skill in instructional design to customize her development and mentoring programs.
Former Senior Executive Assistant to the CEO Bill & Melinda Gates Foundation
John Shaw is a small-town boy who grew up in a very rural community in the American South. At 18 years old and living in Nashville, he was thrust into the world of privilege when he began his career as an executive assistant supporting country music royalty. After 13 years of providing administrative support to award-winning recording artists and celebrities, John left the entertainment industry to broaden his knowledge and skills, and hone his talent further with a move into management consulting. He eventually returned to the world of entertainment, supporting the head of marketing of three major television networks, but John still felt he had something bigger to offer to the world.
He found the opportunity he’d been looking for to make a bigger impact as part of his career, when he was hired in 2014 by Bill & Melinda Gates Foundation CEO, Sue Desmond-Hellmann, to be her executive assistant. He now enjoys spending his time with some of the brightest minds in global health, global development, and US education, and no one seems to care that he never finished college. When John’s not at work, you can find him with his family and three dogs.
Award-winning Executive Assistant, Speaker and Author
Julia Schmidt is an award-winning Executive Assistant with over 20 years of experience working in different industries. She is known for being a passionate advocate for people development and in helping others succeed and embrace their leadership skills. Julia is a respected influencer, public speaker, and a proud graduate of the University of Norway with a Masters’ Degree in Portuguese Language and Literature and has also studied Business Administration.
Julia is the author of “The Executive Secretary Guide to Building a Successful Career Strategy”, available now on Amazon.
Founder & CEO, AllThingsAdmin
Julie Perrine is an admin turned CEO and the founder of All Things Admin. She is also an enthusiastic trainer, three-time author, and all-around procedures pro!
As an advocate of the administrative profession, Julie encourages assistants to stretch their thinking to open doors and create opportunities in their careers. Her mission is to help admins thrive, build and strengthen their professional relationships, and become valued assets to their executives and organizations. Julie’s upbeat, straightforward, step-by-step approach to handling the opportunities and challenges facing administrative professionals gives them proactive strategies for developing a plan, creating forward motion, and achieving great results.
In 2009, Julie founded All Things Admin to provide accessible, affordable training, resources, and guidance to admins worldwide. Since then, Julie and her company have become integral parts of the admin industry by inspiring assistants to transform their careers, embrace innovation, and realize their potential. She has also authored three books, The Innovative Admin, The Organized Admin, and Become a Procedures Pro.
Humorist, Storyteller, Writer, and Trainer
Kemetia MK Foley is a humorist, storyteller, writer, and trainer. She is fierce, funny and phenomenal – energetically delivering outstanding professional development courses since 2007. Kemetia has written, developed, and taught several sections of the Administrative Assistant certificate course for Northern Virginia Community College Workforce Development Division, presented more than 100 training sessions, and traveled internationally providing thoughtful perspectives and approaches to customer service, storytelling, and marketing. Students and delegates frequently comment how much they love her genuine and humorous teaching approach, sharing stories from her own experiences in the workplace.
Kemetia earned her Bachelor of Science, Business Administration from the University of Mary Washington, and holds the Certified Administrative Professional® designation from the International Association of Administrative Professionals. She will gladly profess to anyone her love of coffee, sports, marching bands, and Twitter. Kemetia and her husband Brian relocated in 2019 from the DC Metro region to reside in a small village on the southern Maine seacoast, and are superbly proud parents of their brilliant daughter, Kateri – a 2020 graduate of the College of Science at Virginia Tech in Blacksburg, Virginia.
Follow Kemetia on Twitter and Instagram @OfficeRenegade
World-Class Trainer, Motivational Speaker, Coach & EA
Laura Belgrado holds a bachelor’s degree in Office-Business Administration and languages and is a licensed Executive Coach (AoEC and ICF Certified). She has over 30 years of experience working in international corporate environments, including companies such as Microsoft and MARS Inc, and has extensive experience in business management, budget management and operations. Laura is a true linguist and is fluent in five languages – Dutch, French, English, German and Spanish. She has vast experience of working with top global CEOs as their trusted EA and advisor.
In 2012 Laura was promoted to Project Coordinator and EA to the President KIND International for MARS Inc. Laura is now part of the leadership team, supporting the global launch of a new, healthier snack segment at MARS Inc.
In the past 12 years, Laura has designed and delivered training and coaching programs for Executive Assistants, Personal and Administrative Assistants. Her strength is creating tailor-made training, connecting with the needs of the audience, and her workshops are designed with flexible modules on different topics.
One of Europe’s most sought after speakers, Laura has now travelled around the globe speaking and coaching Executive & Personal Assistants. Laura’s innovative way of working and thinking ensures Assistants grow within their role, find their personal strengths, and reconnect with the significance of the role.
Professional Speaker, Author of Eat, Drink & Succeed and Television Commentator
As the White House Director of Events during the Clinton Administration, Laura created events that represented a nation and inspired the world. At just 19, she arrived at the White House with no political connections and volunteered answering phones in the press office, quickly climbing her way up the ranks as a Staff Assistant, the Midwest Press Secretary, the Director of Television and ultimately the White House Director of Events.
Today, as a professional speaker, respected television commentator and author of Eat, Drink & Succeed, Laura shares the secrets to building powerful, effective partnerships in our companies, communities and beyond and inspires each audience to Eat, Drink & Succeed!
Laura is headquartered in Chicago, Illinois; is the guest host for Larry King’s PoliticKING, and travels extensively both domestically and internationally to work with Fortune’s Top 50 and 500 companies, independent businesses, industry associations, universities and nonprofit organizations, motivating people from all over the world to EAT, DRINK & SUCCEED!
Co-owner of Admin to Admin
Lisa advocates continuous learning and encourages administrative professionals to expand their potential, take initiative and practice being “relationship engineers.” An enthusiastic and sought after international speaker, her presentation style is engaging, educational and motivational.
Currently, she is the Executive Coordinator at Dignity Health for the Sacramento Region. She leads an administrative team of five and serves as the Board Coordinator for the Sacramento Hospital Community Board.
Her successful career as a senior executive assistant spans over 20 years. She taught at the junior college level for five years and assisted in developing the curriculum for the Administrative Professional Certificate program. She served as a member of the Advisory Council for the Administrative Professionals Conference (APC) and has enjoyed presentating at the Executive Secretary Live Conferences, IAAP International Forum, the Professional Business Women’s Conference (PBWC), the Central CA Women’s Conference (CCWC), the Women’s Initiative Conference, the Administrative Professionals Conference, the Behind Every Leader Conference, Executive Leadership Forum and the Office Dynamics Annual Forum.
Since earning her Bachelor’s Degree in Business and Human Resources Management she has continued to support education and opportunities for professional development. Her first book, When Work Becomes You, It’s All About the Fit, was published in 2007 and she is a contributor to the Admin Pro monthly newsletter and the Executive Secretary Magazine. She is currently enrolled in a graduate program in Organizational Leadership through Colorado State University.
Millennial Microsoft Expert Office 365, Microsoft Office Specialist Outlook, OneNote, and PowerPoint
Lizebeth is bilingual in French and English. She is currently the Executive Assistant to the Senior Country Director of Symantec France. Lizebeth has been with Symantec for fifteen years. Before that, she worked as an Executive Assistant to the CEO of one of Microsoft partners, Areda Computer Systems, in San Diego, California. Lizebeth is very passionate about learning and teaching Information Technology Software. She often trains Executives, Sales Reps, and Administrative Professionals on Microsoft OneNote, Microsoft Outlook and Microsoft Teams.
Lizebeth is a proud member of IMA France (International Management Assistants) and IAAP (International Association of Administrative Professionals). She enjoys lecturing and speaking about Information Technology in general, at administrative conferences and events. Lizebeth holds a degree in Office Management from the University of Paris Créteil and is certified as a Microsoft Office Specialist in Outlook, OneNote and PowerPoint.
She was born in Paris, France but grew up in Fremont, California. Currently, she resides in Paris, with her seven-year-old daughter, Aaliyah. In her spare time, Lizebeth loves studying and learning foreign languages and new information technologies. She is currently studying German and Mandarin Chinese.
Your Host, CEO and Publisher of Global Training Resource, Executive Secretary Magazine
Lucy Brazier is one of the world’s leading authorities on the administrative profession.
As CEO of Marcham Publishing, specialist publishers of Executive Secretary Magazine – a global training magazine dedicated to the professional development needs of senior and aspiring administrative professionals – Lucy works with the best trainers of Executive Assistants from around the world to deliver the most up-to-date and current training in the market.
Her passion is for the Assistant role to be truly recognised as a career and not just a job. Her formidable training expertise and speaking style have given her opportunities to train, present and emcee events in over 50 countries at over 450 events.
With access to the most forward-thinking, passionate and knowledgeable trainers and administrative business leaders in the world, as well as personally meeting and speaking to literally thousands of Assistants over the last nine years, Lucy’s knowledge of the market and what Assistants all over the world are facing on a day- to-day basis are second to none.
In 2018, Lucy was awarded an Honorary Fellowship to the Institute of Administrative Management. She was awarded the ‘PA Contributor of the Year Award’ by Office* Show in 2015 and the YPA Special Award ‘International Ambassador for the PA Profession’ in 2016.
A champion for women in business.
Passionate, fun and straight-talking, Lucy has become one of the business world’s popular motivational speakers. Lucy’s business journey as a Founder has seen her work as a TV presenter, Awards Judge and Leading Coach. She won the Female Speaker’s Award for Most Engaging Speaker at the Female Speaker’s Conference in 2019.
With a 20-year career tracking the industry’s leading recruitment companies, Lucy founded C&C Search to redefine and elevate client and candidates’ recruitment experience.
Coming through a challenging personal time as a single mum, Lucy set out to re-align her career to her purpose-driven perspective, building a multi-million-pound business that allows her rapidly expanding team to fulfil their own career goals.
Lucy and the C&C team actively collaborate with other female-led businesses. A mentor to her team, Lucy believes encouraging teams holistically, and nurturing happy, engaged, market-leading talent has the most impact on a company’s success. With a focus on social consciousness and legacy, it’s this foundation that serves to empower, captivate and delight C&C’s clients as they grow their own businesses.
Recently awarded “Most Engaging Speaker” at the Female Speakers Conference & Awards, Lucy wishes to use her platform to encourage others to use their own voice. As a speaker, Lucy leaves an audience motivated, empowered and armed with tools to support a life and career that serves the individual better.
10+ years C-Suite experience.
Maggie is passionate about driving positive change and growth for individuals, teams, executives, and organizations. She has spent 10+ years working with C-Suite Executives where she has excelled in turning the seemingly impossible into possible – effectively, Executive Enablement. From her own personal journey, Maggie has developed a philosophy that strength and resilience can be found in looking for solutions to problems with open, honest, and authentic communication – and then taking decisive action.
Maggie serves as a thriving example of what’s possible when you find your voice, stop playing small, and step into your Greatness. She empowers others by showing them that their history doesn’t need to define them. Today, she speaks, writes, trains, and advises individuals on achieving more, transcending the boundaries of their own perception. Check out Maggie’s book, The Elevated EA: Find Your Voice and Own Your Future as an Executive Assistant. (Download a FREE chapter here.)
Leading US Trainer
Marie Herman conducts seminars and workshops around the world. She leads online study groups for a variety of certification programs, including the Certified Administrative Professional exam and the Microsoft Office Specialist Master program. Marie also offers regular webinars on advanced computer topics and professional and career development.
Marie worked as an administrative professional for several decades, with past positions including support of the Chief Technology Officer of Fermilab, a Department of Energy (DOE) particle accelerator laboratory and the Chairman Emeritus of ServiceMaster, a Fortune 1000 company.
She has been a member of the International Association of Administrative Professionals since 1997, serving in a variety of leadership and other roles.
In addition to being a Certified Administrative Professional with an Organizational Management specialty, Ms. Herman is also a Microsoft Office Specialist, certified at the Master level in multiple versions of Microsoft Office.
Director, The PA Hub
Marion is a multi-award winning former PA, winning Yorkshire PA of the Year in 2011 and Pitman Super Achievers International PA in 2012. Marion worked in various administration and management roles for over 30 years building up her expertise and networks throughout this time including working for the Civil Service and NHS before joining Yorkshire Universities as a senior PA in the higher education sector.
Marion has presented to various groups of PAs throughout the UK and overseas and loves to network both in person and through social media.
Marion was the Founder of Yorkshire Universities Internal PA Network which led her to set up The PA Hub with her husband and business partner Jon Lowrence. They now run 2 independent networks in Yorkshire and Merseyside running over 35 PA events a year including networking meetings, training and development sessions, conferences, showcases and PA Awards.
Marion is also Events Director for Executive Secretary LIVE having run events internationally in London, Johannesburg, Auckland, Wellington, Sydney, Washington DC, Silicon Valley & Atlanta.
Marion was the lead delegate representing the UK at the World Administrative Summit in Frankfurt in October 2018 and continues to support and promote the profession internationally.
Celebrated keynoter, facilitator, author and ICF-board certified executive and career coach
Celebrated keynoter, facilitator, author and ICF-board certified executive and career coach, Marsha Egan, CPCU, CSP, PCC energizes business leaders and their organizations to use their productivity to lead their lives. Named one of Pennsylvania’s 50 Best Women in Business, Ms. Egan is CEO of the WBE Certified, professional coaching firm, The Egan Group. She ignites her clients with positive change and innovation, and the insight into the interpersonal dynamics that will make their career and leadership initiatives a success. She has appeared on ABC Nightly News, Fox and Friends and numerous other international and regional TV and radio shows. She is the author of four books, including the newly released “Inbox Detox”(Acanthus Publishing.). The firm publishes the blog, “Provocative Insights” and releases a quarterly newsletter, “Success Boosters” for thousands of success seekers worldwide.
Executive Assistant to Lucy Brazier I Award-Winning Executive Assistant
As EA to Lucy Brazier, Matthew arguably has one of the hardest EA jobs in the world. He has been her Assistant for over 8 years and has a reputation across the industry for his efficiency and ‘can do’ attitude.
Matthew is the person who keeps the wheels rolling at Executive Secretary Magazine while Lucy travels around the world campaigning tirelessly for the recognition of the role of Assistant as a profession. Matthew also has a key role in organising the Executive Secretary LIVE events which take place online as well as face to face in London, Johannesburg, Sydney, Wellington & various cities in the USA.
Matthew’s career achievements include winning ‘Social Media Influencer of the Year’ at the Miss Jones Awards in 2019, being ranked 3 out of 250 on the Eventopedia PA Power List, featuring in numerous articles across industry publications, blogs and in the Daily Mail and being named a finalist in several other industry awards.
Matthew is a role model who is leading the way within the administrative profession for all male assistants, demonstrating his drive, passion and enthusiasm for the role.
Visionary thought leader, founder and President of The Duncan Group
Melba J. Duncan is the Founder and President of The Duncan Group Inc. Since 1985, the firm has been advising CEOs and other corporate leaders regarding specialised senior management support resources. The firm operates across the United States, and offers expertise in four practice areas: recruitment, organisational consulting, coaching and “executive-level” training for professional Assistants.
Ms. Duncan is the Founder and CEO of the Duncan Leadership Institute, which makes available educational programs in highly specialised skills to maximise the capabilities of current and next generation of Senior-Level and C-Suite Assistants, and multiple tiers of administrative support staff. Courses are delivered by academic professionals. She is author of How to Succeed in Business as an Executive Assistant (Macmillan, 1990), The New Executive Assistant: Advice for Succeeding as an Executive or Administrative Assistant, (McGraw-Hill, 1997), and The Idiot’s Guide to African American History (Pearson Education, Inc., 2003). She has also authored numerous articles, including the iconic overview of the Assistant’s role ‘The Case for Executive Assistants’, featured in the Harvard Business Review.
MPELLC and Owner of Sawbuck Seminars
While it’s true that if you don’t know where you’re headed, it doesn’t matter how you get there; not asking in the first place is the sure road to disaster when it comes to significant technology infrastructure changes. Ask any business unit executive who can’t do today what she did yesterday but keeps being told that the organization is now “in a better place,” technologically speaking.
Melissa Esquibel was in the thick of early business technology innovation when hardware and systems were kept in a virtual black box, and IT gatekeepers doled out functionality within a rigid systems architecture. Now, in the present, where end-users know how to access the power of technology independently and according to the agile timelines they need, this push and pull has created quite a mess in many organizations.
With her unique experience as the conduit between the gatekeepers and the gate stormers, she offers her unique perspective as “bridge builder” to you. Her sense of humor and common sense approach will engage your team and produce results you can take to the bank in real world time savings and effective use of your organization’s resources. She brings out the best in people, coaxing out meaningful collaboration and impactful solutions.
One of the world’s leading experts on email management to improve personal and business performance and well-being.
She has over thirty years experience working with a very wide range of organisations enabling their executives, PAs and EAs to regain control of their working day from the inbox rather than letting it drive their day. In doing so Monica has helped them save up to 45 minutes a day dealing with email.
She is author of four books on email management including “Brilliant Email” and ‘Taking Control of the Inbox” (dedicated to PAs and EAs) and is currently co-authoring a new book about how to be more productive in the digital age.
Dr Monica Seeley can be contacted via www.mesmo.co.uk; Twitter as @DrMonicaSeeley and
Facebook @mesmoconsultancy and LinkedIn via @monicaseeley
Executive Chairman of IMA – International Management Assistants
Nina Aunula was elected Executive Chairman of IMA – International Management Assistants in October 2019, and was the Chairman of the Finnish National Committee 2012 – 2016.
She has a background of 30 years working as an Executive Assistant or in similar positions. In addition she was a regular lecturer for Bachelors of Business Admin students at the University of Applied Sciences for 6 years. Her passion is to raise the awareness and the regard of the Management Support Professionals.
Today she works together with the Corporate General Counsel at a global listed company in Finland. She also assists the Board of Directors and the Leadership Team, and is particularly interested in Insider Management and Corporate Governance. (Which was a surprise both to herself and those who know her…)
She loves to run, to read and to travel. She gets inspired, over and over again, by the Phantom of the Opera, Nelson Mandela and Charles Dickens, to name a few.
Executive Assistant at the Liverpool School of Tropical Medicine (LSTM) supporting Professor Phil Padfield, Dean of Education.
Paula is a member of the PA Hub, Executive and Personal Assistants Association and the Institute of Administrative Management and is an active member of business networking groups in Merseyside.
An ambassador of the EA/PA profession Paula is keen for EAs and PAs to discuss roles, to share knowledge and to network with business professionals to build business acumen and credibility.
EA & Author of ‘Not Just an Admin’
Peggy Vasquez works with Administrative Professionals, Managers, Human Resources and Conference Planners. She provides coaching and training for administrative professionals to increase their communication, partnerships and professionalism so they can make more money, get more work done and be happier at work on a daily basis.
Peggy is known internationally for her inspirational keynotes. She’s in high demand as a keynote speaker, she’s a relationship expert, a trainer and coach. For the past 16 years she’s focused and worked in personal development. Her passion and personal mission statement is “to empower others to succeed” and that is exactly what she’ll do for you. She’ll share knowledge and experience from over 25 years in the administrative profession, entertain you with humor and inspire you through passion.
Peggy is the author of Not Just An Admin! and Mean Girl No More, both available on Amazon.
Speaker, Facilitator, Mentor, Coach and Founder President of Pepitas Secretaries Club
Pepita Soler is the President and part-owner of Pepita Consulting, Training and Events since 1994, designing and delivering programs at events and corporations of Brazil, United States, Portugal, Spain, Mexico, Peru, Argentina and Chile.
She is the Founder and President of Pepitas Secretaries Club, since 1996, the largest Educational and Networking Secretaries Club of Brazil and Latin America region, with over 10 thousand members.
A Corporate Organizational Psychologist and Educator, specialising in Creativity at the University of Santiago de Compostela, Spain, in Leadership and Creative Problem Solving at CEF – Creative Education Foundation, in Buffalo, University of Chicago and Atlanta, Pepita is also a certified facilitator by Franklin Covey on training courses 7 Habits of Highly Effective People, 5 Choices to Extraordinary Productivity. Also certified as international facilitator on Conversation Skills by Fierce Inc. (Seattle) and Leaders Essential by Blue Point Inc. (NY).
Her expertise is in experiential learning, corporate business games, group creative dynamics and appreciate inquiry methodology.
She designs and delivers solutions in innovation, emotional intelligence, leadership skills, secretaries development programs, team building, communication and interpersonal skills, motivational and creativity programs, high performance teams, among others as well as leading consulting processes for change management, individual and team coaching, facilitating trust culture, innovation and organizational development.
Pepita delivers lectures and workshops in English, Spanish and Portuguese, across Latin America, the United States and Europe.
Professional Speaker, Trainer and Author
Insightful … humorous … entertaining … even contagious … words that are often used to describe Rhonda Scharf. A speaker with the uncanny ability to look at the normal and see something quite different.
Rhonda is a Professional Speaker recently inducted into the Canadian Speaking Hall of Fame, Trainer and Author, based in Ottawa. She has spoken to tens of thousands of people in 20+ countries.
Rhonda will share some things she has learned to help you thrive in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness!
Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation. With her CSP and HoF designations, combined with her Spirit of CAPS award, she is only one of two speakers worldwide with the trifecta of honours.
Rhonda’s professional speaking career began at age two… when her mother would offer her 25 cents to be quiet for five minutes!
International Leadership Expert, Speaker, Trainer, Author
Sandy Geroux, M.S. has nearly 20 years of administrative experience, plus 16 years of business/ leadership experience. Since 2000, she has conducted over 125 motivational keynotes, training programs and workshops for 15,000+ administrative professionals, helping them become “invaluable,” create career opportunities and achieve their personal and professional dreams.
Author of three books, Sandy is a contributor to business publications, including Entrepreneur, ASAP, and Executive Secretary magazine. She is also the recipient of sales, professional and community service awards.
She has served as President and Speakers’ Academy Dean for the National Speakers Association’s Central Florida Chapter and Chairperson and board member for two Central Florida children’s charities.
Sandy also sings! She has performed in stage productions and sung the National Anthem at sports venues, including Daytona International Speedway.
In the technology arena, she was a Business Systems Consultant, owned a desktop publishing company and taught hands-on computer classes.
Her clients include industry associations, Fortune 500 companies and U.S. government agencies.
Sandy combines corporate, entrepreneurial, entertainment and training experience and her inspiring programs overflow with practical ideas and tips to help attendees succeed. Her dynamic speaking style has been described as enthusiastic, energetic and extremely motivating!
International Consultant, Executive Coach and Human Development Expert
Sarah Richson (MBA, MCIPD, AOEC, MIHRM) started her career as an Executive Personal Assistant but transformed her career path through her passion for people, to become one of the world’s top human development thought leaders.
Her passion for developing grass root talent and unleashing hidden potential in others is the driving force in her life. She is an award-winning speaker and trainer who advocates for empowering lives of local communities with inspirational mentorship programs.
Sarah’s career is multi-dimensional and includes years as a leadership professional trainer and HR Consultant working on European, Asian and African projects.
She is a wife and working mother of 5 and claims that her success is underpinned by having a warm supportive family. Sarah works with Assistants on topics such as emotional intelligence and personal branding, that inspire and build the Assistant as a professional and as a holistic individual.
Founder and Publisher of Exceptional EA
Shelagh (pronounced “Sheila”) Donnelly is a thought leader who’s walked your walk, having spent three decades in the career. Now, Shelagh’s career is international. She is a coach and presents at conferences. She delivers training for government, higher education, governance and business audiences, including corporations such as the NBA.
Shelagh has been described as a trainer who is “engaging, funny, and oh so knowledgeable”. Positive and pragmatic, Shelagh knows what she’s talking about when it comes to leadership, communication skills and honing influence. She’s been a direct report to four CEOs and accountable to four board Chairs, and worked alongside private and public sector C-level executives for most of her career. Long active in Canadian and US professional associations, Shelagh’s been a mentor, led multiple initiatives, and served as the Chair of a national board of directors.
Shelagh is especially sought after for her expertise on business acumen, governance and working with boards, and for her distilled insights on cybersecurity, the digital workplace, and how assistants can remain relevant as the career evolves. In 2013, Shelagh founded her hugely popular Exceptional EA website, which is read around the globe. Shelagh also writes for other publications and is the author of the upcoming book, The Resilient Assistant. In print, in webinars and in person, Shelagh’s empathy, humour and expertise shine through as she helps assistants achieve career fulfillment and success.
Founder of The PA Way
Skevi Constantinou is an EA with a wealth of experience across various sectors, predominately Corporate Finance. She is a huge advocate for the industry, evoking change by encouraging assistants to be heard as one voice.
Having created and launched the popular assistant lifestyle platform, The PA Way, Skevi’s mission is to ensure that assistants and admin professionals are valued, nurtured and listened to – by staging events and learning to enable them to “live like a boss!”
Skevi truly understands that it’s time to put assistants and admin professionals in the limelight and to ensure that it is our time to shine. The PA Way is about inspiring, empowering and motivating you to be the best you can be, not only as the Rockstar Assistant but as the Glow-Getter who shines!
Microsoft Certified Trainer to Bill Gates’s Assistants
Literally making the audience’s jaws drop, Vickie Sokol Evans, author of the bestselling “100 Tips” series for both PC & Mac, is one of the leading tech trainers in the world right now. Who knew that Microsoft Office could be so fun? She’s witty, sharp, pointed and knows more about how to get the most from Microsoft Office – teaching Assistants tricks to turn what usually takes hours into solutions that takesminutes, by learning how to use the programs to their full potential. Vickie is a Microsoft Certified Trainer, specializing in Microsoft, Google and Apple productivity platforms such as Microsoft Office, OneNote, SharePoint, Skype/Lync, Office 365, Google Apps, Gmail, the Cloud, and more!
Vickie has taught at every LIVE event and is our most requested return speaker, with 98% of our audiences wanting her back. Vickie travels the globe as a sought-after international speaker delivering live Jerry Maguire-inspired keynote presentations to major brands including Microsoft, Starbucks, MasterCard, The New York Times, eBay, American Airlines, The Gates Foundation, and most notably, Bill Gates’s Admin Team. Vickie helps businesses to save time and deliver better results faster – showcasing an immediate ROI after each session.
EA within Financial Services
Yvette worked as an EA within Financial Services for more than a decade, in large blue-chip organisations, start-ups, and everything in between. She was working in an investment bank during the 2008 crash, and has worked at two different start-ups.
She has worked with large teams, and as a 1-1 PA, and is a Fellow of the Global PA Association.
Now Yvette works as a Sales Operations manager in the aerospace industry.
Don’t miss this opportunity to spend two days focusing on your career progression and development! Engage in meaningful conversations with colleagues and speakers, expanding your administrative resource network.
Learn to lead alongside your executive and your teams. Come away with new, updated, and practical skills.
We know you will leave inspired to challenge your role, and excel in your career as an Assistant.
See you online!Book Now
All attendees of LIVE, Global will get an invitation to network in our exclusive Facebook Group before, during and after the event.
We want to create a true coming together of the profession around this event, where you can ask questions, share knowledge or just hang out with the best of the best from across the globe.
And we will ensure you don’t.
LIVE, Global will be running continuously over 48 hours, with our keynote speeches being repeated for all time zones. But you will also have a further 48 hours after the event to catch up on any sessions that you might have missed, free of charge.
We are offering special packages for businesses that want teams of 6 or more to have access to the content over the weekend. Contact Christian Russell at firstname.lastname@example.org
We will be uploading the entire library of sessions after the event. So if you particularly enjoyed one or two of the sessions and would like to purchase them to share with your teams at a later date, you will be able to buy them for £199/$250/E225 each.
Much has been made in recent times of the emergence of the Assistant as a Strategic Business Partner. The term is THE buzz word in the industry. But how do you become strategic? What does it mean? How to you change your day to day role to become the Assistant that your Executive needs in order to deliver at the highest levels. In this keynote session, Lucy Brazier will look at why Businesses still need Assistants but why the landscape has changed, how to develop your business acumen to best support your executive and what skills are required to be a true Strategic Business Partner to your Executive.
Face it, you didn’t study project management, yet you’re being asked to run small to medium sized projects while you learn on your feet. Save yourself the frustration and mistakes of learning while you go by attending this program designed specifically for administrative professionals running projects as part of their job description.
This workshop provides a unique and simplified look at the field of project management, and demonstrates many skills that can be used immediately. You’ll learn practical, proven techniques for running any project thrown your way.
· What’s involved with project management from the admin perspective
· Understanding stakeholders, sponsors, leaders and clients
· Managing the different phases of project management
· Tips and tools for project management
Part of the evolving role of admin professionals is the new manager generation and their leadership style. They are digital, they work smart and agile and expect the same way of speed and knowledge from their support staff. Diana has been supporting millennials in the past and will share her first-hand experience. And even if you do not have a millennial manager today, you might want to be prepared as they are entering the ranks of management faster than we think and introduce new dynamics to our workplace.
If you feel that you sometimes lack confidence in your decisions, don’t worry – that is common! You are not the only one who worries. The people you support have the same insecurities as you, sometimes even more! You need to trust your own abilities and experience. Effective support starts with understanding your own potential. Only then can we unlock the potential of our leaders. In this talk, we challenge thoughts of self-doubt and give you 4 rules to overcome fear and negativity in order to lead your leader with confidence and positivity.
Whilst Executives and Management in organisations are accountable for risk management everyone is responsible for managing risk in everything they do. Covid19 is a prime example of where many organisations, and indeed governments, failed to take risk seriously and had to revert to unplanned crisis management. Many others were as prepared as they could be and their transition to home working, for example, a lot smoother than others.
Whilst Covid19 is an extreme example of risk it reminds us that without risk management we are highly exposed. Everyone in the Administrative Profession will benefit greatly from having a basic understanding of risk management not only to better support their boss but also to more effectively manage their own projects.
This session, led by ACEA trainer Jeff Lockhart, will provide you with an introduction to the basic concepts of risk management, some of the common tools used to assess risk and how organisations decide on their response to risk. Jeff will lead you through the following agenda
What is Risk Management?
Barriers to Assessing Risk
Goals of Risk Management
Governance & Risk
Risk Response & Treatment
The benefits of coaching are highly regarded in organisations, yet at the same time, budgets are tight and not all executives have access to this support. Step in the EA as coach. Learn the basic techniques that you need for you to become a valuable asset to your executive.
.Data doesn’t always come to us the way we need it. But, we can take what we get and turn it into what we need. In this session, you will learn how to unstick stuck together data, extract just the data you need from a long character string, how to straighten out an “over stylized” list and more tips from Melissa’s new book, Dirty Data. After the session, you’ll be able to download a workbook with many of the solutions presented.
Are you ready? The pandemic of 2020 has set the stage for a massive revision of what has essentially been the post-WWII workplace. The global landscape will require new rules and a new vocabulary to keep our workforce safe, productive, engaged, and sustainable in their efforts to make their companies profitable. Long-term thinking and creative innovations are urgently needed now. Given the WFH situation, this will mean a fresh look at job descriptions, titles, and compensation structures that are reflective of what is really happening. The assistants of the world have been preparing for this moment their whole careers. After all, the natural strengths of assistants are creative problem-solving, resourcefulness, and diligent planning. As the backbone and frontline of their companies, they see and hear everything. Bonnie Low-Kramen explores the viable and realistic ways that assistants all over the world can play an important part of designing the new workplace in collaboration with their leaders and fellow staff. If we do this right, the assistant profession will come out stronger and with crystal-clear perceptions of their vital roles that will be organic to the new workplace.
No Box Thinking – The language of Mindset – how creating an un-limited mindset impacts your results and alters your outcomes. In this one hour session, Dinah Liversidge will share why she believes there is no reason to ‘think outside the box’; there never was a box. She’ll explore how the language you are using in your self-talk, and the language you believe that others label you with, is limiting your self-worth, self-belief and ultimately, your results. With ideas to challenge and inspire you, and stories of how the words we use to and about ourselves can be life-changing, this session is aimed at anyone who is ready to challenge their mind-set and start creating a new story.
Melba Duncan in conversation with Lucy Brazier:
The struggle is real – your Outlook inbox is a disaster. This is a common theme for mailboxes everywhere, and it is impacting your productivity both professionally and personally. With a few simple steps, you can start organizing your mess and skyrocketing your productivity. Learning a few simple tricks can save you time, help you work more effectively, and collaborate better with your managers, colleagues, and customers. Walk away with an action plan you can implement immediately.
Our language alone can have an incredible impact on the range of our feelings and emotions and can quite literally make the difference between someone living their best life or living a life of pain and suffering. The words we think and speak create our stories. The stories we tell ourselves and others create our behavior, actions, habits, and ultimately our destiny.
In this session, Maggie walks you through an exercise where you will learn how to transform the language you use so you can live your best life.
This session has been designed to share specific, desirable EA skills: how to implement, acquire and enhance them in the new world we find ourselves in. The aim is to ensure that you future-proof your career and create as much value as possible for your company but also for yourself as an individual.
We will explore:
– What skills will matter the most in the months and weeks to come?
– How do we prepare for such an uncertain period?
– What emotional skills will we need?
– How can we be more innovative and apply the principles of Kaizen
– How do we radically disrupt our old ways of being and doing so that we stay relevant
This session will empower you to take control and focus on what you can influence and change, whether it is at work or at home. The ultimate goal is to give you strategies on how to prepare and proceed in during these uncertain times
Have you ever noticed how the most valuable professionals seem to manage themselves? They don’t need a boss to crack the whip or dictate orders—they take care of business and use their leaders in strategic, productive ways when needed. They aren’t dependent on others for guidance, instruction or encouragement; instead, they are self-sufficient and independent.
With the right set of skills, anyone (regardless of position) can gain more autonomy at work. And, in doing so, everyone wins! Establishing your independence benefits you, your leaders, and the organization as a whole.
In this session, you will learn:
Exactly what self-management is (and what it is NOT)
How to take initiative and accept personal ownership of your work
How to gain self-sufficiency when working for a micromanager
Specific strategies to enhance your self-management skills
We’ve all done it…create a “to-do” list. We put everything on the list with hopes that we will complete it all and often times, we fall short. The goals and tasks aren’t the problems, it’s the way we look at them. Making a list focuses on and supports linear thinking which stifles the creative process. Mind mapping helps you see your goals in a different way to create a better strategy to achieve them. In this session, attendees will:
· Learn how mind mapping can increase productivity by allowing you to see the “big” picture.
· Understand how mind mapping can improve collaboration and communication within teams.
· Learn how to enhance project management and spark creativity when faced with new challenges.
This presentation will focus on how Debbie Gross “Leveled Up” and made the right plays as an Executive Assistant to help her CEO build a multi-billion dollar company.
Debbie will spotlight three main areas and the strategies she used;
Time management– going from a state of overwhelm to one of proactive
Building a “partner” relationship with my executive –what it took to increase her value to him
Written communication – how she said “no” and still received a positive reception and created an exceptional brand for her executive and herself
Tigers have their place – on TV, in movies, and at the zoo (where they can smell really, really bad). But the last place you want to find a tiger is in your e-mail inbox. This is not a good thing. Because although it won’t eat you, it will eat up your time – as in maybe an hour or more a day.
Why is this important? Lost time means lost productivity – lost productivity leads to an unhappy boss – an unhappy boss could mean your job gets outsourced to some 3rd world country. And, of course, if that happens your spouse will probably leave you, you’ll start drinking heavily, and you’ll end up living under an overpass.
12 steps to Taming the E-mail Tiger –or Marsha Egan to the rescue!
Marsha Egan has developed a Taming the E-Mail Tiger Video Workshop that will not only keep you from drinking Thunderbird under the overpass, but could well propel you into a corner office.
Marsha will show you, in 12 simple steps, how to get control of your e-mail inbox. How to break bad e-mail habits and replace them with good ones. How to empty your inbox for good (halleluiah!). And how doing all this will boost your productivity into the stratosphere. All in 56 minutes!
This 12 step video program is easily followed, comprehensive, and above all – very interesting and enjoyable. You’ll learn the pitfalls of becoming e-ddicted, the traps that rascally e-mail tiger has set for you, and how you can avoid them.
Tigers have their place – on TV, in movies, and at the zoo. But the last place you want to find a tiger is in your e-mail inbox. This is not a good thing. Because although it won’t eat you, it will eat up your time – as in maybe an hour or more a day.
Why is this important? Lost time means lost productivity…
12 steps to Taming the E-mail Tiger –or Marsha Egan to the rescue!
Marsha will show you, in 12 simple steps, how to get control of your e-mail inbox. How to break bad e-mail habits and replace them with good ones. How to empty your inbox for good (halleluiah!). And how doing all this will boost your productivity into the stratosphere. All in 56 minutes!
Designed in response to requests for a program about her personal and professional journey, this keynote empowers audiences with 5 pillars of engagement that can change their lives professionally and personally.
From her start as a small-town girl with a speech impediment to becoming the youngest female presidential appointee in White House history and eventually an international professional speaker and television commentator, Laura delivers relevant and relatable moments of challenges and success.
Laura outlines how we can all turn to these 5 Pillars for answers, leadership and development throughout all stages of our lives. This compelling, comedic, motivational program will leave every audience feeling inspired and ready to engage with their life!
The importance of Emotional Intelligence in dealing with changes, crises, challenges, transformations, new ways of working and living in The new Era.
– The Four Fundamental aspects of Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness and Relationship Management.
– Developing your Creativity mindset, attitudes, to rapidly adapt to changes and focus proactively in long life learning skills and behaviours.
– The Human Principles of Innovation for Executive Assistants to exceed in their roles of Connectors of People, Bridgers of Ideas and Strategic Thinkers
Work plays a vital role in one’s life. Work is essential to the wellbeing of the individual. That is why research shows that career wellbeing in one of the most important elements of wellbeing.
In my session, I am going to share with you a guideline to help you shape your Career Wellbeing. You will have the chance to build your action list to manage the changes you need to put in place to attend your wellbeing goals. If you do not start taking care of yourself, no one will do that for you.
So many seek to find the perfect balance in life – that place where they feel like they are doing everything they are supposed to do in their lives. Juggling all the roles and spinning all the plates at one time.
The truth is that scenario rarely ever happens, or if it does, it doesn’t last very long before one or more of the plates come crashing down. Living a balanced life is an ongoing process and one that as busy administrative professionals we must constantly evaluate, making decisions based upon our goals and our priorities. We must realize that a balanced life is not symmetrical.
When life is busy, or all our energy is focused on a special project, it’s all too easy to find ourselves off balance, not paying enough attention to important areas of our life. While we need to have drive and focus if we are going to get things done, taking this too far can lead to frustration and intense stress.
That’s when it’s time to take a “helicopter view” of life, so that we can bring things back into balance.
In this session, we will dig deep into this topic and cover the following learning objectives:
• Discuss 5 myths and truths of work/life balance and learn how to differentiate between them.
• Introduce 12 simple strategies to try for increased self-management.
• Managing multiple priorities – how to build confidence in your decision making.
• Discover the benefit of conducting a Start, Stop and Continue exercise to evaluate productive versus non-productive habits
• Keys to building strong habits
Is now the right time for you to launch your own virtual assistant business? Have you always thought about doing it, but you can’t figure out what kind of business you would start? This 90 minute masterclass will help you to identify what the right business is for you. We’ll discuss the process to help you narrow down your options to the niche that best suits your experience, passion, skills, and possibilities.
We can’t solve problems by using the same kind of thinking we used when we created them”, said Albert Einstein. Disruptive megatrends force companies to rethink the traditional approaches. Design Thinking is a human-centered and needs-driven problem-solving methodology, which helps uncover unarticulated needs. In this session, we will learn what Design Thinking is, become familiar with some of the most well-known methodologies, understand why it is useful (not just cool), see examples of companies that successfully applied it to become more agile and productive, and finally the skills needed in Design Thinking that assistants possess. Assistants are often asked to help improve processes and, in fact, many of them already use Design Thinking methodologies intuitively.
Do you have what it takes – 9 qualities of an event professional
Learn the 7 things that if you change, will positively impact the experience of your delegates
How to find secret industry deals
Event Management is becoming an increasingly common aspect of an Admin Professionals role despite the majority of Admins never having any training or experience in some cases. In this session successful Event industry professionals Jason Allan Scott and David Lovett-Hume let you peak behind the curtain of their bespoke course for Admin Professionals “How to do Events like a Pro without going back to School in under 5 weeks”. Learn the secrets to success from industry professionals that have built highly successful events businesses and literally written the book! At the end of the session 10 lucky attendees will receive the course for free and everyone will receive 2 free giveaways that will make your Event life easier!
Three minimum essentials, when working from a home base, include security, your workspace, and cloud-based productivity tools.
As a productivity technology educator and one who has worked remote for over twenty years, I know the importance of these three essentials.
During this training, I also share some of my personal advice, along the way.
Router security settings
Preparing for productivity
Where to setup your home workspace
Natural lighting – why it matters
Tips on staying energized, motivated, and connected
Essential Productivity Communication Tools
Essential mobile apps
Video conferencing tools overview
Video basic equipment and suggestions on where to purchase
The year 2020 will go down in history not only for the scale of the global COVID-19 pandemic, but also for its economic and social impacts. With lockdowns, quarantines, remote work environments and unprecedented access to information feeds and opinions, assistants and employers have had to quickly adapt.
This time of unparalleled shifts in how we live and work will have long-term ramifications. Assistants should anticipate Workplace 2.0, as working arrangements, meeting and travel practices may not return to pre-pandemic norms. Employers are faced with financial and operational challenges. They may reassess not only brick and mortar requirements, but also payroll realities.
More than ever, assistants need to focus on resilience, adding value, and effectively communicating with their employers. Assistants also need to focus on their networks. Through her own expansive networks, Shelagh has been sharing pandemic business practices and experiences from around the globe on her Exceptional EA website. Join Shelagh for a look at lessons on business continuity, resilience, and what to anticipate going forward.
Personal and professional development and a relentless drive for improvement are IMA (International Management Assistants Association) Executive Chairman, Nina Aunula’s main goals, but most important of all are the underlying dynamics; i.e. how to maintain a healthy equilibrium and growth in the process.
Mindfulness has grown in popularity in recent years and it is simply put as “the practice of purposely focusing your attention on the present moment—and accepting it without judgment”. With the current global pandemic many people feel like they are being thrown off balance and most especially for certain vulnerable groups. As Assistants we come from diverse backgrounds, hold diverse belief systems and interact with many diverse groups in a complex environment. During this session Sarah Richson will help you appreciate diversity and inclusion in the context of mindfulness.
Dealing with the daily tsunami of emails in both your own and your boss’s inbox is often cited as one of the top five challenges for even the very best EAs and PAs. Now as more of you work from home during these strange times, you are telling me that taking control of the inbox is ever more stressful.
In this session you will learn how save time by taking control of the inbox rather than letting it control your day through:
Managing your time at the inbox.
Training other people not to expect an instant reply.
Finding the best way to manage your boss’s inbox.
Choosing when to use an alternative to email.
Reducing the rounds of email ping-pong.
Using Outlook ‘s efficiency functions such as Rules, Quick Parts and Quick Steps.
Heather will give you tips on how to communicate intelligently to improve relationships, be truly professional and feel good about yourself.
We all communicate naturally; most find it impossible not to… but we don’t always communicate effectively. This session will give you tips on how to:
· Communicate intelligently to improve relationships, be truly professional and feel good about yourself
· Understand the different ways we communicate
· Interact effectively on social media and understand techniques to influence colleagues and managers
Do you avoid networking events? Do you become anxious and not know what to say? Do you want to learn how to network successfully? After many years of networking Marion regularly speaks at events and conferences to encourage assistants to network. Marion will discuss how networking can be used as a tool for business and career success and the benefits of networking with other assistants. If you are a novice or you simply want to improve your existing skills, Marion will give you some great tips and tricks to make you feel more confident when networking.
• How to become a confident networker with simple techniques to make your networking experience better and less daunting.
• Why it is important to network effectively and the benefits it will bring to you and your career.
• The advantages of networking with other assistants.
An assistant as a leader sounds like a contradiction in terms. Are you leading or are you assisting the leader? Well, if you are doing your job properly, you should be doing both. Maybe not at the same time, or in all situations, but to succeed in our ever-changing profession , the time is now for you, the Assistant, to develop those leadership traits shown by your Executives and to become the leader you need to be, to be the best Assistant you can be.
We’ll look at authenticity, influence, delegation and resilience and I’ll share my stories about the opportunities that shaped my career from a Secretary to a Leader.
This interactive presentation is intended for PA professionals that wish to grow their personal brand and realise their full career potential. The session will provide insights into the foundation and development of a personal brand strategy and allow the audience to ask questions and take part in the session
During this informative presentation you’ll learn:
Why personal branding matters
The four dimensions of Persona (Physical, Mental, Emotion and Soul)
The eight Key Criteria of the Personal Brand (Purpose, Vision, Values, Mission, Positioning, Proposition, Personality, Audience).
Lucy will enable you to give your personal brand a health check, develop its strengths, be mindful of its challenges and be sure to do yourself justice!
Disaster response planning is everyone’s job. As an administrative professional, you can add tremendous value by initiating and maintaining the disaster planning documentation for your team.
There’s something to learn from every event or disaster you go through. During this session, Julie Perrine will share several of her own experiences, as well as her team members’, including what they learned from various disasters, and how to better prepare for future ones.
Some highlights from this session include:
• Dealing with natural disasters, including wildfires, snowstorms, floods, and tornadoes.
• Managing personal crises, including long-term illness and deaths in the family.
• Handling criminal situations, including arson and workplace violence.
• How to start creating your disaster preparedness plan.
• Four tips for developing your emergency communications plan.
• What to include in your emergency “to-go” kit.
• Insurance and financial considerations.
It’s impossible to be ready for every situation. But there are key disaster planning principles that can help you better prepare to respond, which can saves lives and valuable resources. This session help you be ready when the next disaster strikes.
Too often, we undervalue what our knowledge and skills are worth. Realizing our own worth is crucial for advancing our careers, improving our skills and gaining greater respect. Today, Sandy shares tips on realizing and showing our full value, as well as celebrating our success and the success of others.
After this session, you will:
Recognize and stop under-valuing your self-worth
Use effective tools to communicate your full value
Know how to help others realize and communicate their full worth, without feeling intimidated or threatened by the success of others
During this fast paced session Abigail Barnes a Time Management Author will introduce you to the 888 Formula and cover 5 key areas to help you improve your productivity & work/life balance:
Maximising your time using the 888 Formula
Protect the Asset
Control the Controllables
Identify the Metrics
Audit the Expectations
Educate to Elevate
Matthew Want and Skevi Constantinou talk about being a millennial,in the workforce, making the leap to exceptional and why their respective life-limiting illnesses are the driving force behind an attitude to life which has contributed to their success stories.
Ready to build your confidence and skills while working remotely? For those who use Office 365 on either PC or Mac, you have all the tools you need to work easily and securely from any place, anytime.
In this course, you will:
· Understand the terminology and the difference between Office 365, Office 2019, OneDrive, Teams, and SharePoint
· Master the art of Office 365 search and navigation on your PC, Mac, Android and iOS devices
· Learn how and when to save documents to OneDrive and Teams
· Understand the various ways to schedule and conduct virtual meetings with internal and external participants
Storytelling as a communication tool is powerful and yet, underutilized. Harness your own stories and storytelling capabilities to create and improve relationships inside and outside the workplace. First-person stories are vital—a gateway to set up connection, to understand change, to develop and promote multiple perspectives.
Travel with me for this learning adventure. You will learn to the importance of first-person storytelling, the method to determine the best story or stories for your audience and intention. Build a compelling framework for your story and connect your message to purpose. Everyone has a story. Speak yours.
The aim of the World Administrators Summit is to provide a voice to administrative professionals internationally; to all “Speak with one voice”. The purpose of the World Administrators Alliance is to “guide, influence, positively develop and elevate the global administrative profession”.
· provide a brief history of the World Administrators Summit
· outline the role of the Advisory Council
· describe what happens at a Summit
· outline the value of the Summit and the Alliance to all administrative professionals
· discuss what happens after each Summit.
The internet and social media have vastly improved the ability to gather information from individual administrative professionals around the world to better inform the WA-Summit discussions. They have also improved the ability to share internationally the outcomes of Summit discussions, to support and enhance the role for every administrative professional.
Here are just a few comments from previous events:
I feel truly energised to provide an even higher level of service to my executives… I’ve started researching a topic that I would like to write an article on & have spoken to one of my execs about leading a project to unify the EAs across our company… to use Dinah’s phrase “I’ve removed the box”.
I am reassured, rejuvenated, reminded and remotivated that I am in the right profession, a position that requires endless skill sets and constant demand…we do it all and with a smile. It takes a special person to do what we do everyday and we are phenomenal at it. It is a career that I love.
I enjoyed each minute, I cannot say anything else. That is the truth.
I am in awe… so utterly fantastic to have been a part of it!
I loved meeting a group of people who understand our role. We are unique and sometimes people do not understand what and why we go to the lengths we do. Those at the conference just get it.
I walked away with a spring in my step with renewed motivation and determination to be the best I can, using what I had learned over the course of the two days.
Aside from the amazing content, I gained so much from networking with the other delegates and speakers.
I was excited about how much I learned, not just in technology, but in other areas of the career as well. Plus it was very empowering and I feel more energized by my career than ever. I can’t wait to teach other admins in my office some of the things I learned, hopefully empowering them as well.
If you only attend one event this year, then this is the event you should attend.
Learn, network and train with over 40 of the Administrative industry’s leading speakers from around the world.
This is your opportunity to spend two days focusing on your career progression and development. You will learn to lead with your executive and with your teams, you will come away with practical skills, and you will leave inspired to challenge your role, and excel in your career as an Assistant.
Included with your ticket are two days of:
We will introduce you to over 40 of the most inspiring and internationally renowned trainers and speakers for Assistants in the world. Not only will you learn from their training sessions, but you will spend time with each of our speakers over the course of the event, online in our exclusive Facebook Group, only accessible to attendees, speakers, trainers and affiliates.
Each speaker has been carefully selected to deliver training, experience, and motivation based on current challenges and trends which assistants around the world are facing this year.
Executive Secretary LIVE will give you a unique opportunity to learn from the best. You will discover proven timesaving techniques that will free up your time to make you more productive. You will implement effective strategies to align your role and the business’s needs in ways that will reduce costs and improve performance through practical presentations that will highlight best practice, current research findings and advanced approaches from the world’s top industry experts and thought leaders for Administrative Professionals.
The content of this event directly supports making smarter use of your resources (people, processes and technology) to deliver higher quality service. It is incredible value for the level of intensive education.
Email email@example.com and we will send an easy letter template to fill in and take to your company explaining the value that they will get from allowing you to attend.
Click the articles below from some of the world’s top trainers for Assistants, published in Executive Secretary Magazine, on how to ask for training and why it is so important for your career to do so.
“Getting to Yes! – Gaining Support for Training” by Joan Burge
“Your Training Business Case” by Julie Perrine
We want to encourage you to bring your team. If you have a group of 6 or more that would like to attend, please contact Christian Russell at firstname.lastname@example.org for a quotation.
We will be partnering with come incredible associations, networks and commercial partners for this event.
Interested in becoming involved? Please email Matthew Want for more information: email@example.com
Just email firstname.lastname@example.org and we will send a PDF brochure that you can put in front of your Executive or HR department to help make the case for you, and your fellow Assistants to attend.
Please note that if you want to book for a group of 6 people or more, your should contact Christian Russell at email@example.com
Get connected and join an elite network of senior Assistants from all over the globe. You will have plenty of chances to speak directly with the programme leaders because they will be available on our Facebook group. We don’t just want this event to be a series of webinars. We are actively promoting interaction and a sense of community. You can ask all the questions you have ever had and get real answers!
That is why we have put this unique programme together for you. No other programme combines real business solutions that you can implement immediately to improve systems and productivity, the best tips and tricks that you will ever receive on how to use Microsoft Office products most effectively and a huge dose of inspiration. Get reconnected with your role, what can be achieved for you and your organization that will reconnect you with your role and what can be achieved for you and your business.